Spin Tech 5 20" Carry-on Spinner, Created for Macy's
Product Details
Web ID: 13442157Another lost customer Macy's!
I’m giving one star because I can’t give zero. I ordered a new Samsonite hard cover spinner, but what I received today was in terrible condition—scratched, dusty, dirty, and clearly used. Great job, Macy's. When you respond with your usual canned reply, remember that this kind of service is why you're losing customers. I’ll be returning this item, and I feel sorry for whoever gets it next.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Used luggage
Was so Dissappointed. Recieved used/returned luggage. C’mon Macy’s i know i bought it on sale but atleast you cleaned it up. Scratches all over!!! Will return
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Samsonite luggage
i purchased this piece of luggage for a family member bday since they always travel. They loved it so much bought the other 2 pieces to the set. Very good quality
Recommends this product
Samsonite suitcases are one of the best.
A wonderful suitcase
Recommends this product
First time out!
I purchased the Samsonite carry-on in deep purple with grey trim. I only traveled with it once, domestic with Delta. The plane was a small jet that didn’t have the storage capacity on 1st class for my carryon so it had to be checked🙁. When they returned it to me the carryon shell was a bit scratched and the grey edges, dirty.🙁 Afterwards, the wheels moved smoothly as well as the handle so It took an unnecessary beating and it’s still holding up.
We made the right choice!!!
After weeks of endless customer reviews and research of other major luggage brands, by process of elimination searching for overall best quality product that we felt would last for years to come, we purchased two of these carry-on spinners for our upcoming vacation. Wow! Considering the bumps and bruises they endured, the wheels and the cases still look perfectly new. Also, the handles slid up and down, as expected. We were very surprised as to how much they held, so I actually able to travel with one less piece of baggage on the trip! We plan to purchase the larger pieces in the coming months to have matching sets prior to our upcoming summer vacation.
Recommends this product
22” travel luggage
The Samsonite luggage is the perfect size for a short flight
Recommends this product
Broken lock
The luggage is really nice. The problem is someone must have returned it and they either could not get the lock to work or broke it. We followed directions from the internet and could not get it to work and when we looked at it a little closer it looks like the lock has been broken so we will have to return the luggage. I really hope they have a replacement.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.